We believe in our product so much that we're offering an industry leading "Chew-Proof Challenge Guarantee". If your dog chews or rips through the bed in the first 30 days, just let us know and we'll refund every cent you've paid. Send us a message and clear photo's of the damage and we'll sort it out at support@tuffntails.com and our team will be happy to assist you and respond to your message as quick as possible.

At TUFFNTAILS, we are committed to delivering the highest quality products and ensuring your satisfaction. Please read our refund policies carefully to understand the conditions and processes for refunds. If you have any questions, feel free to contact us at support@tuffntails.com.

1. Refund Eligibility

Refunds are available under the following conditions:

• TUFFNTAILS Chew-Proof Guarantee: If your dog bed is damaged (chewed or ripped) within 30 days of delivery, and the damage complies with our warranty terms, you may be eligible for a refund.
• Defective Products: If your product arrives with a manufacturing defect, please notify us within 7 days of delivery to request a refund.
• Wrong Item Delivered: If you receive the incorrect product, we will arrange a replacement or a full refund.
• Change of Mind: Refunds for change of mind are accepted if the product is unused, in its original packaging, and returned to us within 14 days of delivery. Return shipping costs will be the responsibility of the customer.

2. Non-Refundable Conditions

Refunds will not be provided in the following cases:

• Damage caused by misuse, product tampering, accidents, or neglect (e.g., exposure to extreme conditions, improper cleaning methods).
• Normal wear and tear, cosmetic damage including scratches or fading.
• Returns initiated after the stated refund periods.
• Items not purchased directly from TUFFNTAILS (e.g., third-party sellers).

3. Refund Process

To initiate a refund:

• Contact Us: Email support@tuffntails.com with the subject line: "Refund Request - [Order Number]."
• Provide Details: Include your name, order number, and a detailed explanation of your request. Attach relevant photos or documentation if applicable. 
• Return the Product (if required): If requested, return the item to the provided address. Ensure the product is securely packaged to prevent damage during transit.
• Processing Time: Once we receive the product and verify the eligibility, we will process your refund within 7-10 business days.

4. Refund Method

Refunds will be issued to the original payment method used at checkout. Please
note that processing times may vary depending on your financial institution.

5. Additional Information

• Shipping Costs: Refunds include the cost of the product only. Initial shipping fees are non-refundable unless the refund is due to a mistake on our part (e.g., defective product, wrong item delivered).
• Exchanges: If you prefer an exchange instead of a refund, please let us know during your request.
• Custom Orders: Refunds for custom or personalised items are handled on a case-by-case basis.

Contact Us

If you have any questions or need assistance with a refund, don’t hesitate to reach out to our support team:

Email: support@tuffntails.com

Thank you for choosing TUFFNTAILS. We value your trust and strive to provide the best experience for you and your furry friend!

The Reinforced TuffyBed has a 1 year warranty on the PVC mat, and a lifetime warranty on the frame. During this time if there are any damages to the related items, please contact us at support@tuffntails.com so we can organise a replacement.

To place an order, simply select the product you wish to purchase, choose the desired quantity, and add it to your cart. Then proceed to checkout, where you can enter your shipping and payment information.

We accept all major credit and debit cards, PayPal, and other secure online payment options, including AfterPay.

Orders are usually processed within 1-2 Days and based on where you are located are delivered within 2-5 business days within the Australia and 2-7 Days internationally.

You will receive a tracking number by email once your order has been shipped. You can use this number to track the status of your shipment on our order tracking page.

Our Reinforced TuffyBed includes our industry leading "TUFFNTAILS Chew-Proof Challenge Guarantee". If your dog chews or rips up the bed in the first 30 days, we will refund you every cent you paid. All TUFFNTAILS product claims for which are misprinted, damaged or expired must be submitted within 30 days after the product is received. You can find full details via our Refund Policy.

You should consider investing in a TUFFNTAILS chew-proof dog bed because it saves you money and frustration in the long run. While the initial cost may seem high, the durabilty and quality of our product means you won't have to repeatedly replace cheaper beds that your dog keeps destroying. Instead of going through the constant hassle and expense of buying new beds that only last a few days, weeks or months, you get peace of mind knowing that our bed is built to last.

Beyond the cost savings, a TUFFNTAILS bed provides comfort and support for your dog, promoting better rest and reducing the risk of injury or discomfort from damaged bedding. You're not just buying a bed - you're investing in a long-term solution for your dog's well-being and your own peace of mind.

If you're a pet parent, you may have faced the challenge of your dog chewing through their bed. Many owners resort to using blankets or towels after spending a lot on various beds, but this can negatively impact your dog's health. Just like humans, dogs need proper support, especially if they're experiencing joint problems or arthritis, which studies show 90% of dogs will experience in their life. So it's crucial to find a solution. That's why TUFFNTAILS was born!

Yes, you can. The Reinforced TuffyBed is weight rated to 150kg (or 330lbs). So if you have a couple of dogs who are of a smaller breed, there is no problem having them on the bed at the same time.

The Reinforced TuffyBed provides orthopaedic support due to its hammock style design. It gets your pet off the floor and ensures that it's weight is evenly distributed.

At TUFFNTAILS, we know first hand that loose and exposed fabric can be a problem for pet parents.

Our unique design features seams securely tucked inside a channel within the frame, making them completely inaccessible. We use a durable PVC mat, perfect for those persistent diggers, and it’s very easy to clean! This makes our beds ideal for any type of customer.

Our beds have no gaps in fabric, no edges to pull on, and no grooves for teeth to find. We want our customers to feel secure in their purchase, which is why we have an industry leading guarantee. Please see what we offer you as part of trusting our brand in the FAQ's.

At TUFFNTAILS, we take pride in the exceptional durability and quality of our products. Your TUFFNTAILS Reinforced Elevated TuffyBed comes with a standard 1-year warranty to give you peace of mind. We currently have options for a 6 and 12 month warranty extension, the same policies apply for these timeframes.

Please review the details of our warranty policy below to understand the coverage and process.

1. Warranty Coverage

Our 1-year warranty covers the following:

• Manufacturing Defects: Any defects in materials or workmanship that affect the functionality or durability of the bed.
• Structural Integrity: Issues with the frame or support structure
• Pet Damage: Damage to mat or frame that hinder the function of the bed that compromises your pet
• One Free Replacement Or Refund: All warranty claims will be limited exclusively to one total refund or free replacement as per the customers choice
  

2. What is Not Covered

Our warranty does not cover:

• Damage caused by misuse or abuse: Not using the bed for its original purpose, loading the bed with excessive weight/force, or exposure to extreme environmental conditions.
• Normal wear and tear: Includes minor scratches, fading, or softening of materials over time.
• Unauthorised modifications or repairs.
• Incidental or consequential damages: Such as injury or damage to pets, property, or persons.

3. Warranty Claim Process

To file a warranty claim:

• Contact Us: Send an email to support@tuffntails.com with the subject line: "Warranty Claim - TuffyBed [Order Number]."
• Provide Details: Include your full name, order number, and a description of the issue. Attach photos or videos that clearly show the defect.
• Verification: Our team will review your claim and may request additional information if necessary.
• Resolution: If approved, we will repair, replace, or refund your product at our discretion. Please allow up to 5-7 business days to process the warranty claim.

4. Warranty Limitations

• The warranty is valid only for products purchased directly from TUFFNTAILS or authorized retailers.
• Proof of purchase (e.g., order confirmation or receipt) is required to validate your claim.
• Shipping costs for returns under warranty are covered by TUFFNTAILS for the first 6 months. After 6 months, the customer is responsible for shipping costs.

5. Additional Support

If your warranty period has expired, or the issue is not covered by the warranty, we’re still here to help. Contact us for advice on repairs or to discuss replacement options at a discounted rate.

Contact Us

For any questions about the TUFFNTAILS Reinforced Elevated TuffyBed warranty policy, please contact our support team:

• Email: support@tuffntails.com

Thank you for choosing the TUFFNTAILS Reinforced Elevated TuffyBed. We’re confident it will provide your furry friend with unmatched comfort and durability!

Shipping costs may vary depending on the size of the order and the shipping destination. You can see the shipping cost for your order during checkout before completing the purchase.

If you need to change the shipping address for your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made after the order has been processed.